Ordering Information
Online Orders
PayPal: Order items online using
your credit card or debit card using Pay Pal (www.Paypal.com).
Pay Pal is a free and secure service. If you see an item you would like to
order, simply select "Add to Cart".
Checks: We also accept personal checks.
Call or email your order to us. Your order cannot be shipped until your
personal check has cleared our bank- usually 2-4 days.
Visa/MC: We no longer accept cc payments.
Email your orders
Great choice for
local
customers! Monogram Whimsy is located in Wesley Chapel,
NC just outside of Charlotte, NC. You can also email us your orders by sending us an email at
dana@monogramwhimsy.com.
We can ship your item directly to your door for a minimal First Class
Postage fee.
There are no handling fees added!
Receiving Orders
Typically, we will ship your
order within 10-12 business days.
(Shipping time is NOT included in this time frame.Please allow and additional 2-5 business days for shipping.)
In non-holiday seasons the typical time of order
shipment is much faster, generally within 7 business days.
In holiday times, the time may be longer. If it
will be longer than this, you will be notified by email.
Please notify us
if you need to rush an order. A rush fee of $10 will apply.
Receipt for Orders
Your Paypal receipt will serve as your order receipt. You will not receive an additional receipt
from Monogram Whimsy.
Sales Tax
Only North Carolina residents
pay 7.75%
sales tax on merchandise.
Shipping and
Handling
For online orders (except those
with FLAT rate shipping charges),
PRIORITY MAIL shipping is based on the
dollar amount of your order, as follows*:
$0.00 - $10 =
$5.75
$20.00 - 49.99 = $7.50
$50.00 - 99.99 = $9.00
$100.00 - 199.99 = $12.00
$200.00 and over = $14.00
*These rates are for
shipping within the 48 contiguous states of the U.S.
Shipping times within the contiguous U.S. typically take 2-5 business days - all items are shipped via Priority Mail.
Shipping to Alaska,
Hawaii, and Canada will vary depending on the location to be shipped and
items ordered.
Please contact us for more information
dana@monogramwhimsy.com. We will quote you on shipping and send you an amended shipping invoice.
Gift Packaging and Enclosure Cards
Gifts will be shipped wrapped in white tissue paper and a silver Monogram Whimsy sticker. If you would like a gift enclosure card, please notify us on your order form and we will be happy to enclose one with your gift item. Please include a short message that will fit on a 2x3" card.
Returns
Monogrammed items are unique to
that person and are NOT returnable. We are only able to refund you for an item if it is defective. Items that are ordered with the wrong initials are NOT returnable unless the error is from Monogram Whimsy.
Returns should be mailed back to us with pre-approval, and upon
receipt we will credit your Paypal account or send you a
check from
Monogram Whimsy.
Shipping fees will not be refunded.
Please choose monogram fonts and initial placement carefully and ask
questions so your order
will be filled in the manner you choose.
Contact
information
If you have questions regarding
your order, contact Dana@MonogramWhimsy.com
or
704-904-1476.
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